Support

Email support@hime.ai. One person reads it, usually within a day.

Include your app version if something is broken. It’s at the bottom of Settings.

I didn’t get my sign-in code

Codes arrive within a minute and expire after ten. Check spam, then request another. If several don’t arrive, email us with the address you’re using — some mail providers silently drop us, and we can look.

I lost access to my email address

Email support@hime.ai from any address and tell us the old one. We’ll need to verify you another way, which usually means signing in on a device you’re still signed in on.

I lost my recovery phrase

Your tasks, notes, events and files are fine. Sign in with your email and they’ll be there.

The recovery phrase only unlocks the credential vault. If you’ve lost the phrase and you have no device still signed in, the credentials in that vault can’t be recovered by us or by anyone. They’re encrypted with a key that never left your devices. There’s no reset.

Everything else in your account is unaffected.

My agent stopped working

Check Settings → Agent access. If it shows as connected but isn’t doing anything, revoke it and run the setup command again.

How do I delete my account?

In the app: Settings → your name → Delete account. Or use the delete account page.

Everything is purged 30 days later. Signing back in before then cancels it.

Privacy requests

Access, correction, deletion, portability, or any other request about your data: support@hime.ai. See the privacy policy.